Team Leader Programme

The Team Leader programme is aimed at addressing team leader and first-line manager development challenges in organisations today. The programme consists of 20 units, or individual units can be taken on their own to target specific requirements, potentially building into a comprehensive overall programme.

Each unit Is supported by a Workbook which contains concise and relevant management theories, short case studies, practical advice, check lists and action plans. This provides the foundation from which the delegates can develop their skills and confidence as a team leader - applying each lesson to increase learning and deliver early returns within their teams.

Target Audience

The programme is aimed at first-line managers and is designed to provide a guide to best practice for those new to management.

Learning Outcome

Team Leader Units include:

Keep Growing	Feel the Quality	Managing Yourself
Projects Forward	Get Organised	On the Front Line
Change	Team Flying	Work it Out - Make it Work
Motivate	The Bottom Line	Handle the Hard Cases
Work Safe	Develop	Recruit & Retain
Connecting	Influencing	Briefing Teams
Negotiate	Get Results	Resource It
Lead On	Manage Call Centres	You & Your Organisation