Overview
For organisations and their operations, quality is an important concept. Like strategy, it is one of those words which is used by everyone, but is very difficult to define. Quality however, is not just the responsibility of an organisation’s management team; it is the responsibility of everone within the workforce, regardless of designation. As such it is vitally important that all members of staff are aware of the Quality Management Systems operating within the organisation and their role in the process.

This course will provide delegates with a detailed understanding of what quality means within their organisation; the ability to analyse
quality systems and look at this in conjunction with Health & Safety. This will be achieved through examination of case studies, carrying out risk assessments and taking part in team exercises.

Target Audience
This course is ideally suited to individuals involved in quality circles, Health & Safety issues and at all managerial levels.

Learning Outcomes
Define quality as an organisational, team and customer-centered concept

Understand the importance of quality and your role within it

Analyse quality systems, understanding their purpose and value

Assess the health, safety and the environment as a quality issue

Understand Quality Standards and how they apply to the work for which you are responsible

Use a variety of quality tools and techniques to improve and control quality within your organisation

Examine the concepts of continuous improvement and change and how this can be applied to current operations using quality techniques